Orders & Delivery
Where do you ship
We currently deliver across Egypt only.
How long does shipping take?
Orders are usually delivered within 2–5 business days.
What payment methods do you accept?
We accept credit card payments and cash on delivery.
How Do I Store Your Products?
To ensure that your products remain in optimal condition, we recommend storing them in a cool and dry area away from direct heat or sunlight.
GENERAL ENQUIRIES
Are Clementine products suitable for all skin types?
Yes. All Clementine formulas are designed to be gentle, clean, and effective across skin types — including sensitive and acne-prone skin.
8. Are the products clean and cruelty-free?
Absolutely. Clementine is committed to clean skincare, using safe, non-toxic
Are Clementine products safe during pregnancy and nursing?
All products in our collection are safe to use during the entire pregnancy and throughout nursing except Holiday Skin, and Caffeine dream due to the small amount of Retinol & Tranexamic Acid in the formulation.
Refund & Returns
Can I return or exchange my order?
Yes. You can request a return or exchange within 1 day of receiving your order if the product is: broken or damaged, faulty or defective, half full or contains a foreign substance.
What if I received the wrong item or a damaged one?
Please email us at organics.clementine@gmail.com with your order number and a photo of the issue. We'll resolve it right away.
Didn't find what you were looking for? Feel free to contact us at any time!