FAQs

Orders & Delivery

1. Where do you ship?
We currently deliver across Egypt only.

2. How long does shipping take?
Orders are usually delivered within 2–5 business days.

3. How much is shipping?
Shipping is charged at a fixed rate, which is clearly displayed at checkout.

4. What payment methods do you accept?
We accept credit card payments and cash on delivery.

Returns & Refunds

5. Can I return or exchange my order?
Yes. You can request a return or exchange within 1 day of receiving your order if the product is: broken or damaged, faulty or defective, half full or contains a foreign substance.

6. What if I received the wrong item or a damaged one?
Please email us at organics.clementine@gmail.com with your order number and a photo of the issue. We'll resolve it right away.

Product & Ingredients

7. Are Clementine products suitable for all skin types?
Yes. All Clementine formulas are designed to be gentle, clean, and effective across skin types — including sensitive and acne-prone skin.

8. Are the products clean and cruelty-free?
Absolutely. Clementine is committed to clean skincare, using safe, non-toxic ingredients, and we never test on animals.

9. Can I use Glow Jelly as a day and night product?
Yes! Glow Jelly works beautifully as a day moisturizer or an overnight mask. It hydrates, plumps, and leaves a radiant glow either way.

10. Is Moon Milk suitable for acne-prone skin?
Yes — Moon Milk is sulfate-free and packed with soothing, hydrating ingredients like coconut extract and aloe vera, making it safe for dry and acne-prone skin.

11. What is Caffeine Dream best for?
Caffeine Dream targets under-eye puffiness, dark circles, and fine lines. It contains retinol and caffeine, and is best used at night (or with SPF during the day).

Need Help?

Have more questions? We’d love to help.
Email us at organics.clementine@gmail.com