FAQs

 

What types of skincare products do you offer?

Clementine.organics specializes in a curated selection of skincare products designed to enhance natural beauty. Our offerings include innovative formulations such as the Glow Jelly moisturizer and Holiday Skin serum, which are formulated to deliver deep hydration and skin-perfecting benefits suitable for all skin types.

What ingredients are commonly found in your products?

Our products feature powerful ingredients like hyaluronic acid and niacinamide. Hyaluronic acid is known for its ability to retain moisture, while niacinamide helps to improve skin texture and reduce the appearance of fine lines, making our formulations effective for promoting a radiant complexion.

How long does shipping take?

Orders typically ship within 4-5 working days. Please note that delivery times may vary based on your location and the shipping method selected at checkout.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Returns must be initiated by contacting us at organics.clementine@gmail.com.

Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care goods such as beauty products. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Can I exchange an item?

The fastest way to obtain a different item is to return the original item and make a separate purchase for the new item once the return is accepted.